“Keeping your health at the centre of what we do”

How to prepare for an emergency

    • Keep emergency phone numbers posted by the phone (190)
    • Know the location and quickest route to the hospital’s emergency department before an emergency happens.
    • Everyone in your household, incl children, should know when and how to call.
    • Wear a medical identification tag if you have a chronic condition or look for one on a person who has any of the symptoms mentioned.
    • Obtain a personal ‘panic button’ system if you are elderly, especially if you live alone. Attend a first aid course


The person’s condition is life-threatening (for example, the person is having a heart attack or severe allergic reaction)

The person’s condition could become life-threatening on the way to the hospital

Moving the person could cause further injury (for example, in case of a neck injury or motor vehicle accident)

The person needs the skills or equipment of GHA ambulance staff

Traffic conditions or distance might cause a delay in getting the person to the hospital

What to do if someone else needs help
Remain calm, and call your emergency number (190), stating location, type of injury, number of casualties and contact number. If possible, ask a bystander to look out for the arrival of the ambulance.

If the patient is not responding and is NOT breathing, Start CPR.

Place a semiconscious or unconscious person in the recovery position until the ambulance arrives. DO NOT move the person, however, if there has been or may have been a neck injury.

Upon arriving at an emergency department by ambulance, the person will be immediately evaluated. Life- or limb-threatening conditions will be treated first. Persons with conditions that are not life or limb threatening or time-critical may have to wait.

Other Patient Information.
The GHA ambulance service operates a zero-tolerance policy towards abuse against its personnel. Please respect the ambulance crew in what may be a traumatic situation.

Please understand that when an ambulance is driving at slow speed with its sirens on, it may be that a patient has a neck or spinal injury that requires smooth and careful driving. If an ambulance is approaching from the rear, please slow down and indicate. DO NOT stop abruptly.

Please use the medical emergency services with respect and care so that our service may always be immediate when called.

How to recognise a medical emergency
The following are warning signs of a medical emergency:

Bleeding that will not stop
Breathing problems (difficulty
breathing, shortness of breath)
Change in mental status (such as
unusual behavior, confusion)
Chest pain
Coughing up or vomiting blood
Fainting or loss of consciousness
Feeling of committing suicide or murder
Head or spine injury
Sudden injury due to a motor vehicle accident, burns or smoke inhalation,near drowning, serious wound, etc.
Sudden, severe pain anywhere in the body
Sudden dizziness, weakness, or loss of vision
Swallowing a poisonous substance
Upper abdominal pain or press

View or download the guide here.
PDF Icon Small Ambulance – How to prepare for an emergency