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The Complaints Handling Scheme (‘CHS’) is designed to be the entry portal for all complaints made against the Gibraltar Health Authority. The service is regulated by the Gibraltar Public Services Ombudsman to ensure objectivity and independence in the investigation and resolution of complaints. It is hoped that a wider section of our community will be able to avail themselves of the service offered by the CHS.

Those who wish to lodge a complaint with the CHS can book an appointment either by calling +350 20007022 or by visiting the office on the fifth floor Unit 2-5-209 at St Bernard’s Hospital.

Complaints can also be lodged in writing to the Complaints Handling Scheme Office, Complaints Coordinator.

It is also possible to lodge a complaint online by accessing the online complaint form found on the CHS website http://www.chs.gi